 | Terms And Conditions |  |
About Us The Northern Zone are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] bigbabyzone [dot] com.
Our Contact details:
The Northern Zone
PO Box Morley Leeds LS27 8PB United Kingdom
Phone: 0871 288 2421
Fax: 0113 253 0730
Email: sales [at] bigbabyzone [dot] com
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Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. |
Shipping And Handling Shipping Charges To All UK Mainland Postcodes
For Offshore Islands please call us for shipping cost
All shipping is carried out by Royal Mail or secure carrier. Please open and check the contents for damage, You are signing for a undamaged delivery, We CANNOT claim or be held responsable for damage if you sign for it undamaged,
You may collect by prior arrangement, Please remember that the payment must be cleared. Please choose "Collect" in the shipping section of the Checkout page. |
Delivery Schedule We dispatch as soon as your payment is cleared. We will send your order to you in 14-21 working days from funds being cleared by secure carrier. Smaller items are delivered by First Class post or First Class Airmail unless otherwise requested by yourself
If for some reason we cannot accomodate this delivery, we will inform you immediately.
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| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using a strong encryption method.
They are only decrypted after they reach us.
They are not held on this website
All card details are prossesed diectly by Worldpay or Paypal on there secure servers using 128 bit encryption. |
Guarantee We guarantee your satisfaction. Please contact us with any problems and we will do our best to meet your needs
At Big Baby Zone we are proud to sell the best products in design, quality and value for money. We offer a standard manufactures faulty or defect guarantee* (unless stated) on all products. If your product should faulty or defective, please see our 'DAMAGED or FAULTY GOODS' section below. *Our standard guarantee excludes faults caused by misuse, neglect or accidental damage. Wear and tear are also excluded |
| Reaching Us If you need to reach us, please email us on sales [at] bigbabyzone [dot] com, alternatively, you can call on 0871 288 2421 (International +44 0871 288 2421) or fax us on 0113 253 0730 or write to us at PO Box Morley Leeds LS27 8PB United Kingdom |
Privacy Policy The Northern Zone do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Legal compliance
This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
Your rights as a consumer
In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation.
How to cancel within the 7 day cooling off period
Should you wish to cancel your purchase within the 7 days 'cooling off' period, please email us at
admin@bigbabyzone.com or write to us at
The Northern Zone
PO Box
Morley
Leeds
Please tell us your name and address. If your order was made from this website, please tell us the WorldPay/Paypal transaction ID If your order was made by post or paid for by cheque , please say so.
Refunds due to cancellation
Should you cancel your purchase within the 7 day 'cooling off' period, we will refund your payment in full. If you paid by credit or debit card from this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation. There will be no charges for cancellation within the 7 day cooling off period.
Refunds for cancelled goods will only be made where the goods are returned unused, unopened and in re-saleable condition. cancelled goods must be returned to us within 14 days of delivery and the postage paid by yourselves
For garments or goods that are of a personal nature can not be returned due to hygiene reasons. Please ensure purchase the correct sizing as no refunds will be given . Refunds will only be givien in the case of faulty goods
Returning unwanted goods
Unwanted goods should be returned within 14 days of delivery. You should post them, unused and undamaged and in re-saleable condition. to
The Northern Zone
PO Box
Morley
Leeds
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.
Refunds for unwanted goods
Providing that unwanted goods are received by us in unused and undamaged and in re-saleable condition within 14 days of delivery, we will refund payment for the goods. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods
Refunds for Faulty goods
Providing that faulty goods are received by us in within 14 days of delivery,We will repair or replace the goods.If the goods are demeed to be faulty by ourselves and a repair or replacement is not available we will refund payment for the goods and carrage at our disgression Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods
Damaged goods on delivery to you
Please inspect your goods on delivery as we cannot accept liability for goods damaged once they have been signed for delivered undamaged.
We cannot accept liability for goods lost during transit
Please telephone or e-mail for a goods return number before returning the goods
E&OE |
Copyright © 2005 bigbabyzone All Rights Reserved |
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